Fares can be paid with the Metro Bus Smart Ride Card, Metro Bus Smart Ride App, Metro Bus Smart Ride Tickets or cash (exact fare recommended, no change available).
Everything except half-dollar coins will be accepted by the farebox.
No, tokens will no longer be accepted.
No, fareboxes are unable to issue change. Exact fare is encouraged.
Yes, with Stored Ride Passes and Stored Value you are able to pay for multiple fares at one time. Example: a parent can pay for themselves and their child(ren) using a Smart Ride Card. However, this will not work if they only have a 31-Day Pass.
Yes, the Metro Bus Smart Ride Card automatically codes one, and only one, transfer per trip. We encourage passengers to get a separate Smart Ride Card for each family/group member. Transfers are not available for other methods of payment such as cash or the Metro Bus Smart Ride App. Customers with 31-Day, 7-Day or 1-Day Passes never need to pay for transfers.
No, the Smart Ride Card only accepts one transfer at a time.
We encourage passengers to get a separate Smart Ride Card for each family/group member. Customers with 31-Day Passes, 7-Day Passes or 1-Day Passes never need to pay for transfers.
The Metro Bus Smart Ride Card costs $3 but it is free during the promotional period. Stay tuned for details about the promotional period!
No, other options will be available but the Metro Bus Smart Ride Card is the most versatile option.
Metro Bus Smart Ride Cards will be available at the Metro Bus Transit Center as well as available for purchase and delivery at ridemetrobus.com. You can also pay your fare using the Metro Bus Smart Ride App, cash or a Metro Bus Smart Ride Ticket.
You do not need to create an account to use the Metro Bus Smart Ride Card but it is recommended that you create a free account for security reasons. Using mobile ticketing on the Metro Bus Smart Ride App does require creating an account.
Metro Bus is not responsible for lost or stolen cards. You will have to pay $3 for a new card. If your Metro Bus Smart Ride Card was registered, passes and value can be transferred to a new card.
Smart Ride Cards can be registered online. We will have more details when the Smart Ride Cards become available.
Standard, contactless payments will be accepted at the farebox. If you have a Metro Bus Smart Ride Card with Stored Value or Stored Rides, simply tap your card on the target reader at the top of the farebox. If you have a mobile ticket activated and open, scan it face down on the target scanner. Your ride or funds will be automatically deducted from the value on your card or mobile ticket when used.
Yes! The Metro Bus Smart Ride Card and Metro Bus Smart Ride App are usable on all services.
No, it is a free app and will soon be available in your app store.
Visit ridemetrobus.com/home/smart-ride/ for the most up-to-date information. View our video for step-by-step instructions on how to use the new farebox or visit the Mobility Training Center to learn hands-on and in-person or follow us on Facebook and Twitter for new developments. Look for the Board Smarter brochure on buses and at Metro Bus locations.
To read the bus schedule, first, identify where your stop is in relation to the published timepoints on your route. If your stop is between timepoints, use the given time for the timepoint before your stop for your bus stop’s time.
The schedule is in a table format with timepoints listed in the column headers. To determine the time the bus will be at your stop, read the times listed under your time point. Read the schedule left to right to follow the route.
Additional help in reading the schedule is available from your friendly driver or the customer service staff at the Metro Bus Transit Center. If you need even more help, call the Metro Bus Mobility Training Center to make an appointment for free Travel Training, 320.529.4497.
Wait for the bus at a designated bus stop. Most routes have signed bus stops every 2 to 3 blocks in urban neighborhoods and 4 to 6 blocks along less dense corridors. When waiting at a bus shelter, stand outside as the bus approaches so the driver can see you. Stand back from the curb until the bus comes to a complete stop. Click here for information about shelters and bus stops.
Please arrive at the bus stop 5 minutes early to avoid missing the bus.
As the bus approaches, check the route destination signs located on the front of the bus near the top and along the side of the bus near the front door. Always confirm your route before boarding.
Wait until the bus has come to a complete stop and have your pass or money ready before you board the bus. Then, carefully step on board and pay fare.
Most Metro Buses are low floor design with no steps to climb to board the bus. If the first step into the bus is difficult, please ask the driver to “kneel the bus.” This will lower the front entrance of the bus.
Take a seat if one is available and remain seated while the bus is moving. While choosing your seat, please leave the seats in front for senior citizens or individuals with disabilities.
To transfer at the Transit Center: Match the “Arrive Destination” time point on your route schedule with the “Leave Downtown” time point for the transferring route.
To transfer mid-route: You can make transfers at any location where two bus routes meet. Step out of the bus and wait for the second bus. Please check schedules to ensure that you will be able to make a transfer connection to complete your trip.
You will note that it may be necessary to wait up to ½ hour for a connecting route. Transfers from Metro Bus Fixed Route are not valid on the Metro Bus Dial-a-Ride buses.
When you need to make a transfer to complete your trip, request a transfer ticket from the driver when you board the first bus. Transfers are free and valid to use once within two hours. Insert the transfer ticket in the farebox of the route you are transferring to as your form of payment.
About one block before the bus gets to your stop, pull the yellow cord above or between the windows once to signal the Operator that you want to get off. Please remain seated until the bus has come to a complete stop. Exit the nearest door and wait until the bus is gone before crossing the street. For your safety NEVER cross in front of the bus.