This Code of Conduct applies to all customers who use Metro Bus services or facilities.
Some parts of the code are just common sense; others are dictated by state law.
Behavior resulting in a disruption of service will not be tolerated and could result in immediate and/or permanent removal from the service.
Be on time and at a Metro Bus stop
Transit vehicles operate on a schedule. They cannot wait for passengers to arrive or stop for passengers who are not at designated bus stops. Arrive 5 minutes early for your scheduled departure and be in the correct location.
Do not chase buses
Chasing buses is unsafe and it is Metro Bus policy that Bus Operators do not stop once they start their route.
Pay the right fare
Failure to pay for your ride can result in a fine. Have your fare or the proper ID ready as you get on the bus.
Do not distract the Bus Operator or bother others
Interfering with the safe operation of a transit vehicle is a bad idea and can be hazardous to everyone on board. If you threaten the Bus Operator or a passenger, you could end up in jail.
Make the ride comfortable for everyone
Designated seats at the front of every bus are reserved for seniors and customers with disabilities. Please surrender your seat to these customers when they board.
Say no to sprawl
Your bag belongs on your lap, not taking up the seat next to you. If you are standing, make room by moving to the back of the bus.
Be safe with strollers
For safety reasons, remove children from strollers and collapse the stroller if it blocks the aisle.
Use headphones and respect others’ privacy
Groove, jam, rock out – just realize that it is your soundtrack and others may not enjoy it.
Use your inside voice
If you talk on your phone, remember that you have an audience. Be mindful of your language, keep your voice low and your call brief.
Keep it clean
Respect those who ride after you. Keep feet off the seats and remove litter when you leave.
No eating, alcohol or drinks in uncovered containers allowed on buses
You are welcome to bring your coffee with you. Just make sure it is in a sealed container and take it with you when you leave.
Keep pets in a carrier
Pets are welcome on buses if they are kept in animal carriers. Service animals are exempt.
Be careful after exiting the bus
Transit buses do not have stop arms. Do not cross in front of the bus.
Use only G-rated words
Using profanity or derogatory statements is not tolerated on buses or at Metro Bus facilities.
Wear a shirt and shoes at all times
Be respectful of others by wearing appropriate clothing.
There is no smoking on buses or at Metro Bus facilities (including e-cigarettes).
No soliciting or selling
Do not offer for sale, sell and deliver, barter or exchange any goods, services or merchandise on the buses or at Metro Bus facilities. Begging or panhandling is prohibited on buses and at Metro Bus facilities.
Transit facilities are public locations with a specific purpose. Loitering is prohibited at Metro Bus facilities.