At Metro Bus the safety of our customers, communities and employees is a top priority. Our team is committed to help safeguard against the spread of COVID-19. This webpage is continuously updated with information about Metro Bus’s COVID-19 resources so customers have up-to-date information and feel confident and safe while riding our buses.


According to a federal mandate and accompanying directives from the Centers for Disease Control and Prevention (CDC) and Transportation Security Administration (TSA) all customers are required to wear a face covering while onboard buses and in all indoor Metro Bus facilities, including those already vaccinated.

A properly worn mask completely covers the nose and mouth of the wearer. A mask should be secured to the head, including with ties or ear loops. A mask should fit snugly but comfortably against the side of the face. Masks do not include face shields. Masks can be either manufactured or homemade and should be a solid piece of material without slits, exhalation valves or punctures.

The Federal requirements override State masking directives. Failure to comply constitutes a violation of federal law.

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The CDC mandate includes three exceptions to the masking mandate:
  • Children under the age of 2,
  • People with disabilities who cannot wear a mask, or cannot safely wear a mask, because of the disability as defined by the Americans with Disabilities Act (42 U.S.C. 12101 et seq.), and
  • People for whom wearing a mask would create a risk to workplace health, safety, or job duty as determined by the relevant workplace safety guidelines or federal regulations

Passengers must stipulate they qualify for one of these exceptions if they are not wearing a mask.

Masks are available to the public at the Metro Bus Transit Center as well as on all Dial-a-Ride and ConneX buses.


In an effort to protect the health and safety of our customers, workforce and community Metro Bus is taking steps to minimize the spread of COVID-19. From enhanced disinfection of buses to helpful signage in facilities and more. See what our system is currently doing to make your ride on Metro Bus a safe one.


Please help protect other people in your home and community! CLICK HERE to download Metro Bus’s COVID-19 preventative measures PDF.

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Avoid Touching Surfaces

As much as possible, limit contact with frequently touched surfaces such as ticket machines, handrails, restroom surfaces and benches.

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Wear Cloth Face Coverings

Wear a cloth face covering while onboard buses, in all indoor Metro Bus facilities, waiting at bus stops and outdoors at Metro Bus facilities as well as when physical distancing is difficult.

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Physical Distancing

During travel, try to keep at least 6 feed from people who are not in your household.

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Self-monitor for signs and symptoms of COVID-19. If you are sick with COVID-19 or think you might have COVID-19, avoid public transportation and follow the CDC guidelines to care for yourself.

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Hand Hygiene

Before you leave, wash your hands with soap and water for at least 20 seconds or use hand sanitizer with at least 60% alcohol. Once you reach your destination, wash your hands again or use hand sanitizer as soon as possible upon arrival.

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Respiratory Etiquette

Cover your mouth and nose with your sleeve or tissue when coughing or sneezing and avoid touching your face with your hands.

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Stay Up-To-Date

Continue to follow our website and follow our Facebook and Twitter pages for the latest information on changes to service, procedures and other important news.

Please do not ride public transportation or enter Metro Bus facilities if you are experiencing any of the following COVID-19 symptoms:

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Effective January 3, 2021 Metro Bus will reduce weekday Fixed Routes to hourly service only for all routes except Route 10. Routes 6, 12, 21 and 31 will not be affected by the change since they are already hourly only. Route 7 will be temporarily suspended. There will be no changes to Saturday and Sunday service. CLICK HERE to view routes and schedules.


  • Effective October 1, 2020 an additional option for customers of Dial-a-Ride paratransit service. Customers will be able to choose curb-to-curb service instead of the standard door-through-door service Dial-a-Ride currently delivers.
  • Effective February 2, 2021 Masks available by request on ConneX and Dial-a-Ride buses as well as at the Metro Bus Transit Center.
  • Effective January 3, 2021 Metro Bus will reduce weekday Fixed Routes to hourly service only for all routes except Route 10. Routes 6, 12, 21 and 31 will not be affected by the change. Route 7 will be temporarily suspended. There will be no changes to Saturday and Sunday service. CLICK HERE to learn more.
  • Effective April 19, 2022 Metro Bus will not require masks for passengers or customers on buses or in facilities.

Thank you for doing your part to minimize the spread of COVID-19!

APTA Health & Safety Commitment

Metro Bus has pledged to take all the necessary measures to operate safely as the nation works to recover from the COVID-19 pandemic. That is why we have joined the American Public Transportation Association’s (APTA) “Health and Safety Commitments Program.”

“We are committed to the health and safety of everyone who is connected to our service including passengers, employees and other members of the general public. APTA’s Health and Safety Commitments program helps direct our efforts to accomplish the first directive of our Mission, which is to provide safe, reliable and friendly public transportation services.”

By signing on to the APTA Health and Safety Commitments Program with more than 200 other public transit systems, Metro Bus and the public transit industry are actively working to instill confidence in customers that it is committed to protecting them.

American Public Transportation Association ad reads: We're putting health first. We're doing our part, keeping employees healthy. You're doing yours, staying home if you're sick.

Metro Bus pledges to meet these commitments by creating specific policies that are effective for our system, our customers and our community. A key component of the Health and Safety Commitments Program is the shared responsibility of our system and our customers to follow the guidelines. Customers rely on us to follow these commitments, and Metro Bus relies on customers to protect themselves and others.

  • Following public health guidelines from official sources
  • Cleaning and disinfecting transit vehicles frequently and requiring face coverings and other protections
  • Keeping passengers informed and empowered to choose the safest times and routes to ride
  • Putting health first by requiring customers and employees to avoid public transit if they have been exposed to COVID-19 or feel ill