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COMMITMENT TO FAIRNESS/COMPROMISO CON LA JUSTICIA/
YOUR RIGHTS UNDER TITLE VI AND RELATED LAWS
Metro Bus operates all programs and services without regard to race, color, national origin, sex, age, disability, religion or sexual orientation as provided by Title VI and related laws. If you believe you’ve been excluded from participation in or denied benefits of Metro Bus services for any of these reasons, you have a right to file a formal written complaint within 180 days following the alleged discriminatory action.
To file a Title VI complaint with Metro Bus, complete and submit or download the complaint form by clicking the button below. Send completed form to the Metro Bus Title VI Manager by email at [email protected] or mail to 665 Franklin Ave. NE, St. Cloud, MN 56304.
Please call the Metro Bus Title VI Manager at 320.529.4484 for assistance. Upon request, Metro Bus will provide translated versions of all documents and forms and/or read documents and forms to requestors in English, Spanish or Somali.
TITLE VI COMPLAINT FORM
SUS DERECHOS BAJO EL TÍTULO VI Y LAS LEYES RELACIONADAS
Metro Bus opera todos los programas y servicios sin distinción de raza, color, origen nacional, sexo, edad, discapacidad, religión u orientación sexual según lo dispuesto por el Título VI y las leyes relacionadas. Si cree que ha sido excluido de la participación o se le han negado los beneficios de los servicios de Metro Bus por cualquiera de estos motivos, tiene derecho a presentar una queja formal por escrito dentro de los 180 días posteriores a la supuesta acción discriminatoria.
Para presentar una queja del Título VI con Metro Bus, complete y envíe o descargue el formulario de queja haciendo clic en el botón a continuación. Envíe el formulario completo al Gerente del Título VI de Metro Bus por correo electrónico a [email protected] o envíelo por correo a 665 Franklin Ave. NE, St. Cloud, MN 56304.
Llame al Gerente del Título VI de Metro Bus al 320.529.4484 para obtener ayuda. Previa solicitud, Metro Bus proporcionará versiones traducidas de todos los documentos y formularios y/o leerá documentos y formularios a los solicitantes en inglés, español o somalí.
TÍTULO VI FORMULARIO DE QUEJAS
XUQUUQDAADA UU KU HOOS YAHAY CAWAANKA VI IYO SHARCIYADA LA XIRIIRA
Metro Bus waxa uu ku shaqeeyaa dhammaan barnaamijyada iyo adeegyada iyada oo aan loo eegayn midabka, midabka, asalka qaranka, jinsiga, da’da, naafanimada, diinta ama nooca galmada sida uu qabo Ciwaanka VI iyo sharciyada la xidhiidha. Haddii aad aaminsantahay in lagaa saaray ka qaybgalka ama laguu diiday faa’iidooyinka adeega Baska Metro mid ka mid ah sababahan, waxaad xaq u leedahay inaad ku xerayso cabasho qoraal ah oo rasmi ah 180 maalmood gudahooda ka dib falka takoorka ah ee lagu eedeeyay.
Si aad u gudbiso ashtako Title VI Metro Bus, buuxi oo soo gudbi ama soo dejiso foomka cabashada adigoo gujinaya badhanka hoose. Foom buuxa u dir Maareeyaha Ciwaanka Baska Metro VI iimayl ahaan [email protected] ama iimayl ku soo dir 665 Franklin Ave. NE, St. Cloud, MN 56304.
Fadlan wac Maareeyaha Ciwaanka VI Baska Metro 320.529.4484 si aad u hesho kaalmo. Markii la codsado, Metro Bus wuxuu ku siin doonaa nuqullada tarjumaadda ee dhammaan dukumentiyada iyo foomamka iyo/ama dukumentiyada iyo foomamka loo akhriyo codsadayaasha oo ah Ingiriis, Isbaanish ama Soomaali.
CINWAANKA VI FOOMKA CABASHADA
Title VI Complaint Review Process
WHAT TO EXPECT WHEN YOU FILE A TITLE VI COMPLAINT WITH METRO BUS
- All complaints will be reviewed and investigated by the Title VI Manager.
- The Title VI Manager will follow up with the Complainant.
- The Title VI Manager will investigate the complaint, including:
- Review of submission
- Review or relevant video and/or audio
- Follow-up conversations with Complainant and/or employee(s)
Complaint process
All complaints alleging discrimination based on race, color or national origin in a service or benefit provided by Metro Bus will be directly addressed by the Metro Bus Title VI Manager. The Title VI Manager shall also provide appropriate assistance to complainants, including those persons with disabilities or who are limited in their ability to communicate in English.
The Title VI Manager shall make every effort to address all complaints in an expeditious and thorough manner. In instances where additional information is needed for assessment or investigation of the complaint, the Title VI Manager will contact the complainant within 15 working days of receipt of the complaint. Please note that in responding to any requests for additional information, a complainant’s failure to provide the requested information by the date indicated by the Title VI Manager may result in the administrative closure of the complaint.
Once sufficient information for investigating the complaint is received, the Title VI Manager will complete the investigation based on the information available and make a determination on the disposition of the complaint. The Title VI Manager will make the Chief Executive Officer aware of each complaint received. The Title VI Manager will consult legal counsel at their discretion.
Notification of the outcome of complaint
If appropriate, the complaint may be administratively closed. In this case, the Metro Bus Title VI Manager will notify the complainant of the action as soon as possible. The Title VI Manager will send a final written response to the complainant and advise the complainant of his or her right to appeal to the Chief Executive Officer and/or Board Chair of Metro Bus within seven (7) calendar days of receipt of the final written decision from the Program Officer, and/or file a complaint externally with the U.S. Department of Transportation and/or the Federal Transit Administration.
The Title VI Manager will make every effort to respond to Title VI complaints within 60 working days of receipt of such complaints. In addition to the complaint process described above, a complainant may file a Title VI complaint with the following office:
Federal Transit Administration Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor – TCR
1200 New Jersey Ave., SE
Washington, DC 205904
LIMITED ENGLISH PROFICIENCY/DOMINIO LIMITADO DEL INGLÉS/AQOONTA INGIRIISIGA XADIDAN
Metro Bus assists people with limited English proficiency to learn to ride the Fixed Route bus system. View the Limited English Proficiency Plan to learn how Metro Bus helps people who do not speak English learn about public transportation in the St. Cloud area.
READ PROFICIENCY PLAN
Metro Bus assists people with limited English proficiency to learn to ride the Fixed Route bus system. View the Limited English Proficiency Plan to learn how Metro Bus helps people who do not speak English learn about public transportation in the St. Cloud area.
LEER PLAN DE COMPETENCIA
Metro Bus wuxuu caawiyaa dadka aqoonta Ingiriisiga xaddidan si ay u bartaan raacitaanka nidaamka baska Waddada go’an. Fiiri Qorshaha Aqoonta Ingiriisiga xaddidan si aad u ogaato sida Metro Bus u caawiyo dadka aan ku hadlin Ingiriisiga inay bartaan gaadiidka dadweynaha ee aagga St. Cloud.
AKHRISO QORSHAHA SHARAFTA