NATURE OF WORK

Work involves the operation of a public transit bus in the transportation of persons according to a fixed route timetable. Must be able to handle stressful situations related to the managing of passengers and emergency situations.

EXAMPLES OF WORK

1. Abide by safety management practices set forth by the company.
2. Obey all applicable traffic laws, rules and regulations.
3. Operate a large transit vehicle in moderate to heavy traffic.
4. Collects fares, load and unload passengers at determined and undetermined stops.
5. Courteously give clear and detailed information to passengers in response to questions.
6. Tactfully maintain order in the vehicle during normal and emergency situations.
7. Complete clear and detailed written reports.
8. Act in a manner to promote a positive public image to patrons, motorists, and the general public.
9. Perform other related work as required.

DESIRABLE KNOWLEDGE AND EXPERIENCE

Graduation from high school or equivalent. General knowledge of vehicle operations, motor vehicle laws and safe driving practices. Ability or trainable to handle a large transit vehicle following a fixed route structure. Must be a proper representative through good public relations and common courtesy at all times.

NECESSARY SPECIAL REQUIREMENTS

Good physical condition. Possession of a valid Minnesota commercial motor vehicle license with air brake and passenger transportation endorsements. Above average motor vehicle record and driving skills. Good communications skills. Availability to work flexible work schedules including, morning, afternoon, night, split shifts and weekends.

COMPENSATION PACKAGE

Excellent salary and benefits for full-time employees. Some benefits apply for part-time positions.

This position description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the organization and requirements of the job change.

Metro Bus is an Equal Opportunity Employer in compliance with the Americans with Disabilities Act. It will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

NATURE OF WORK

Work involves the operation of a public transit bus in the transportation of persons according to a fixed route timetable. Must be able to handle stressful situations related to the managing of passengers and emergency situations.

EXAMPLES OF WORK

1. Abide by safety management practices set forth by the company.
2. Obey all applicable traffic laws, rules and regulations.
3. Operate a large transit vehicle in moderate to heavy traffic.
4. Collects fares, load and unload passengers at determined and undetermined stops.
5. Courteously give clear and detailed information to passengers in response to questions.
6. Tactfully maintain order in the vehicle during normal and emergency situations.
7. Complete clear and detailed written reports.
8. Act in a manner to promote a positive public image to patrons, motorists, and the general public.
9. Perform other related work as required.

DESIRABLE KNOWLEDGE AND EXPERIENCE

Graduation from high school or equivalent. General knowledge of vehicle operations, motor vehicle laws and safe driving practices. Ability or trainable to handle a large transit vehicle following a schedule of pick-ups and drop-offs. Must be a proper representative through good public relations and common courtesy at all times.

NECESSARY SPECIAL REQUIREMENTS

Good physical condition. Possession of a valid Minnesota commercial motor vehicle license with air brake and passenger transportation endorsements. Above average motor vehicle record and driving skills. Good communications skills. Availability to work flexible work schedules including, morning, afternoon, night, split shifts and weekends.

COMPENSATION PACKAGE

Excellent salary and benefits for full-time employees.

This position description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the organization and requirements of the job change.

Metro Bus is an Equal Opportunity Employer in compliance with the Americans with Disabilities Act. It will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Reports to Dial-a-Ride Operations Manager

Primary Objective of Position

The Dispatcher is responsible for Fixed Route and Dial-a-Ride customer service, and Operator and passenger scheduling. The Dispatcher serves as the primary contact to answer customer requests for information by phone, online or in person.

Essential Functions of the Position

Essential duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them if the work is similar, related or logical to the position.

• Responsible for providing customer service to Metro Bus passengers and staff
  • Operate two-way radio to communicate with Bus Operators and support staff
  • Notify Street Supervisors of situations requiring attention
  • Provide transit service and information to Fixed Route passengers and the general public at the Transit Center
    • Verify and load cash drawer
    • Sell fair media and tickets and accurately record all sales
  • Provide transit service and information to Dial-a-Ride passengers at the Call Center
    • Receive Dial-a-Ride customer calls
    • Schedule passenger rides within Operator shifts
    • Utilize computerized scheduling shoftware to schedule rides and answer customer inquiries.
• Receive and document customer comments and complaints
• Notify Operations Manager of dispatch scheduling errors or concerns
• Communicates courteously and professionally and maintains respectful working relationships with coworkers and customers in carrying out job functions
• Performs all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices
  • Knows and follows safety rules and guidelines as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss
  • Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work
  • When potentially unsafe conditions are observed, makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely manner
  • Performs other duties and activities as assigned

Minimum Qualifications

The job requires a high school diploma or equivalent and one (1) year experience in driver or fleet dispatching, customer service or equivalent combination of education and experience

Knowledge, skills and abilities required include:

• Ability to deal tactfully and courteously with co‑workers, subordinates, and the general public and to handle all types of situations
• Ability to diffuse situations/conversations that have escalated beyond normal limits
• Ability to understand and carry out both oral and written instructions and complete written reports
• Must be able to read and speak English fluently. Bilingual a plus
• Must have a high level of proficiency using computers
• Ability to gain detailed geographic knowledge of the St. Cloud Metropolitan area including the Northstar Highway 10 corridor and downtown Minneapolis
• Availability to work a flexible schedule including weeknds, early morning and late nights
• Interpersonal skills sufficient to exchange and or convey information, receive work direction, and maintain effective working relationships with all levels of employees, committees and groups; and

Desirable Qualifications

• Technical or Community College, business college or two (2) years post-secondary education

Physical Demands and Working Environment

• This position is predominately in a an office environment requiring long periods of sitting and/or standing
• Utilizes computer, phone and two-way radio along with other office equipment on a regular basis
• Will require minimal travel outside of Metro Bus facilities. Will primarily utilize a Metro Bus vehicle for travel

This position description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the organization and requirements of the job change.

Metro Bus is an Equal Opportunity Employer in compliance with the Americans with Disabilities Act. It will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Reports to Dial-a-Ride Operations Manager

Primary Objective of Position

The Dispatcher is responsible for Fixed Route and Dial-a-Ride customer service, and Operator and passenger scheduling. The Dispatcher serves as the primary contact to answer customer requests for information by phone, online or in person.

Essential Functions of the Position

Essential duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them if the work is similar, related or logical to the position.

• Responsible for providing customer service to Metro Bus passengers and staff
  • Operate two-way radio to communicate with Bus Operators and support staff
  • Notify Street Supervisors of situations requiring attention
  • Provide transit service and information to Fixed Route passengers and the general public at the Transit Center
    • Verify and load cash drawer
    • Sell fair media and tickets and accurately record all sales
  • Provide transit service and information to Dial-a-Ride passengers at the Call Center
    • Receive Dial-a-Ride customer calls
    • Schedule passenger rides within Operator shifts
    • Utilize computerized scheduling shoftware to schedule rides and answer customer inquiries.
• Receive and document customer comments and complaints
• Notify Operations Manager of dispatch scheduling errors or concerns
• Communicates courteously and professionally and maintains respectful working relationships with coworkers and customers in carrying out job functions
• Performs all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices
  • Knows and follows safety rules and guidelines as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss
  • Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work
  • When potentially unsafe conditions are observed, makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely manner
  • Performs other duties and activities as assigned

Minimum Qualifications

The job requires a high school diploma or equivalent and one (1) year experience in driver or fleet dispatching, customer service or equivalent combination of education and experience

Knowledge, skills and abilities required include:

• Ability to deal tactfully and courteously with co‑workers, subordinates, and the general public and to handle all types of situations
• Ability to diffuse situations/conversations that have escalated beyond normal limits
• Ability to understand and carry out both oral and written instructions and complete written reports
• Must be able to read and speak English fluently. Bilingual a plus
• Must have a high level of proficiency using computers
• Ability to gain detailed geographic knowledge of the St. Cloud Metropolitan area including the Northstar Highway 10 corridor and downtown Minneapolis
• Availability to work a flexible schedule including weeknds, early morning and late nights
• Interpersonal skills sufficient to exchange and or convey information, receive work direction, and maintain effective working relationships with all levels of employees, committees and groups; and

Desirable Qualifications

• Technical or Community College, business college or two (2) years post-secondary education

Physical Demands and Working Environment

• This position is predominately in a an office environment requiring long periods of sitting and/or standing
• Utilizes computer, phone and two-way radio along with other office equipment on a regular basis
• Will require minimal travel outside of Metro Bus facilities. Will primarily utilize a Metro Bus vehicle for travel

This position description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the organization and requirements of the job change.

Metro Bus is an Equal Opportunity Employer in compliance with the Americans with Disabilities Act. It will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Maintenance Supervisor

Primary Objective of Position

The Fueler is responsible for fueling, checking and filling fluids, and general cleaning and vehicle condition of all buses and staff vehicles.

Essential Functions of the Position

Essential duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them if the work is similar, related or logical to the position.

• Fuel CNG and Diesel buses using the tricorder per standard operating procedures
• General Bus Cleaning and Maintenance
  • Check fluid levels and empty farebox; record information on proper forms and handheld electronic collection device
  • Inspect buses inside and outside for defects, perform non-technical repairs or report such defects per procedure
  • Perform daily basic interior bus cleaning including sweeping and/or washing floors; clean and dispose of biohazard spills following standard operating procedures
  • Wash exterior of bus following standard operating procedures
  • Responsible for installation and removal of interior and exterior postings and advertisements on buses
• General Garage, Shop and/or Grounds Cleaning and Maintenance
  • Emptying trash, cleaning floors and trenches, and operating floor cleaning machines
  • Snow removal as needed around fueling stations and lanes
• Perform bus switch outs as needed
• Communicate courteously and professionally and maintain respectful working relationships with coworkers and customers in carrying out job functions
• Perform all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices
  • Knows and follows safety rules and guidelines as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss
  • Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work
  • When potentially unsafe conditions are observed, makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely manner
• Perform other duties and activities as assigned

Minimum Qualifications

The job requires a high school diploma or equivalent education and one (1) year of experience maintaining and/or servicing a variety of vehicles or performing janitorial and/or industrial cleaning duties or an equivalent combination of education and experience.

Must have, or be able to obtain within 90 days, a valid Class B Minnesota Driver License, with passenger and air brake endorsements, and current DOT medical certification.

Knowledge, skills and abilities required include:

• Ability to operate buses and support vehicles and equipment including plow truck, fork lift, skid loader and floor scrubber/sweeper
• Knowledge of working hazards and safety practices
• Ability to read and speak English well enough to read instructions and effectively communicate with team members
• Ability to establish and maintain effective working and public relationships
• Ability to deal tactfully and courteously with coworkers and the general public
• Ability to work flexible schedules
• Ability to maintain a valid Class B Minnesota Driver License, with passenger and air brake endorsements, and a current DOT medical certificate

Desirable Qualifications

• None

Physical Demands and Working Environment

• This position is predominantly in a maintenance shop or outside environment requiring extended periods of walking, climbing, stooping, kneeling, crawling and reaching
• Moderate exposure to temperature extremes, noise, physical and/or chemical hazards
• Utilizes personal computers, 10-key, phone and other office equipment on a regular basis
• May require limited travel outside of the maintenance shop.   Will primarily utilize Metro Bus vehicle for travel

This position description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the organization and requirements of the job change.

Metro Bus is an Equal Opportunity Employer in compliance with the Americans with Disabilities Act. It will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Reports to Fixed-Route Operations Manager with direction provided by the Training and Safety Department

Primary Objective of Position

Operator Trainers provide new hire in-service training. To meet the increasing training needs of our operators, Operator Trainers will assist with candidate ride along, operator observations, classroom training and operator coaching.

Qualifications

Operator Trainers must be willing to:

• train according to the policies and procedures of Metro Bus
• portray Metro Bus in a positive manner to trainees and coworkers
• make critical observations and communicate honestly in a supportive and encouraging manner
• document training progress and provide written reports
• work with all personality types and follow directions provided by the Training and Safety Department
• work a variety of shifts outside of your normal shift, including evenings and weekends.

This position description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the organization and requirements of the job change.

Metro Bus is an Equal Opportunity Employer in compliance with the Americans with Disabilities Act. It will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Reports to Dial-a-Ride Operations Manager with direction provided by the Training and Safety Department

Primary Objective of Position

Operator Trainers provide new hire in-service training. To meet the increasing training needs of our operators, Operator Trainers will assist with candidate ride along, operator observations, classroom training and operator coaching.

Qualifications

Operator Trainers must be willing to:

• train according to the policies and procedures of Metro Bus
• portray Metro Bus in a positive manner to trainees and coworkers
• make critical observations and communicate honestly in a supportive and encouraging manner
• document training progress and provide written reports
• work with all personality types and follow directions provided by the Training and Safety Department
• work a variety of shifts outside of your normal shift, including evenings and weekends.

This position description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the organization and requirements of the job change.

Metro Bus is an Equal Opportunity Employer in compliance with the Americans with Disabilities Act. It will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.