Steering employees toward success

By Lisa Sabyan

One of the core values at St. Cloud Metro Bus is to provide service excellence by using effective service skills to build relations both inside and outside of the organization.

Working in public transportation often comes with a focus on safety and reliability while juggling challenges, such as traffic and weather, and continuing to maintain a professional and positive demeanor. At Metro Bus it is important that we start every employee on the road to success by helping them feel comfortable, calm, knowledgeable and supported.

We have an entire department dedicated to the training and development needed for a job in public transportation, starting with new employee onboarding and continuing throughout an employee’s entire career with Metro Bus. Whether it is skill refinement or upskilling we ensure that our workforce is equipped with the necessary tools to do their jobs and gain deeper knowledge and confidence in the following areas:

• Ongoing Safety Training: Staying current on regulatory changes and safety procedures related to employee health and well-being, workplace safety and public transportation. 

• Customer Service Training and Support: Regular education boosting our community connection and customer service skills as well as training on specific skills like navigating difficult interactions and de-escalation techniques. 
• Technology and Equipment Changes and Updates: We focus on embracing change at a pace that works for employees to develop proficiency and reduce stress while transitioning to technological and equipment changes.
• Professional Development: Each employee has opportunities to improve hard and soft skills through development and training at Metro Bus including education on physical, mental and emotional well-being.

At Metro Bus, our commitment to service excellence drives our mission of providing safe, reliable, friendly public transportation. Steering our employees toward success through on-the-job education and support translates to service excellence for our communities.