PERSONAL CARE ATTENDANT (PCA)
A Personal Care Attendant is someone who provides care for the certified individual and is necessary to the individual’s mobility. One PCA can accompany a certified Dial-a-Ride rider at no charge. An individual’s certification should indicate he or she may, at times, require a PCA. When you schedule your ride, inform the dispatchers if your PCA will be accompanying you. The PCA must board and exit at the same locations as the rider.
A companion is a family member or friend who rides along. More than one companion may ride if there is capacity on the vehicle. Each companion must pay a fare each time they ride and must board and exit at the same location as the rider. When scheduling your ride, inform the dispatcher of any companions you wish to ride along.
A family member or friend serving as your personal care attendant (PCA) isn’t considered a companion.
CANCELING A SCHEDULED TRIP
Trips must be canceled as far in advance as possible. If a scheduled trip will not be used, it must be canceled at least two hours in advance to avoid a no-show.
Dial-a-Ride customers may choose curb-to-curb service instead of the door-through-door service. Curb-to-curb service offers passengers the option to select the level of assistance that best meets their needs. This service is perfect for those who are able to move between the building and bus without assistance from the Bus Operator and who prefer a higher level of independence in their travels.