METRO BUS REASONABLE MODIFICATION PROCESS

The Americans with Disabilities Act of 1990 (ADA), provides protection that no individual with a disability shall on the basis of disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any federally funded program, service, or activity. St. Cloud Metro Bus is committed to providing non-discriminatory service to ensure that customers have full access to our services.
Use the information below to request a change to make the Metro Bus system and services more accessible to you.

REASONABLE MODIFICATION REQUESTS

If you would like to request a reasonable modification or request materials in alternative formats please contact:
Missy Kraemer, Operations Manager
Cloud Metro Bus, 665 Franklin Ave NE, St. Cloud, MN 56304
Email: [email protected]
Phone: 320.529.4494

Should you require any assistance, please call 320.258.6885 for assistance.

REASONABLE MODIFICATION COMPLAINT PROCEDURE

Any individual who believes they have been discriminated against in obtaining reasonable modifications may file a complaint by completing and submitting the form below to:
Missy Kraemer, Operations Manager
St. Cloud Metro Bus, 665 Franklin Ave NE, St. Cloud, MN 56304

St. Cloud Metro Bus investigates complaints received no more than 30 days after receipt. St. Cloud Metro Bus will process complaints that are complete. Once the complaint is received, the complaint will receive an acknowledgement of receipt. If more information is needed to resolve the complaint, St. Cloud Metro Bus may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to St. Cloud Metro bus.
If St. Cloud Metro Bus is not contacted by the complainant or does not receive the additional information within 30 business days, St. Cloud Metro Bus may administratively close the complaint. In addition, a complaint may be administratively closed if the complainant no longer wishes to pursue their case.
After St. Cloud Metro Bus investigates the complaint and has consulted and received directive from MnDOT OTAT, a decision will be rendered in writing to the complainant. St. Cloud Metro Bus will issue either a Letter of Closure or Letter of Finding.

• Letter of Finding
  This letter will summarize the complaint, any interviews conducted regarding the complaint, and explains what actions will be taken by St. Cloud Metro Bus to address the complaint.
• Letter of Closure
  This letter will explain why St. Cloud Metro Bus has determined that the complaint does not merit accommodation under ADA and that the compliant will be closed.

If the complainant disagrees with the decision of St. Cloud Metro Bus, an opportunity to appeal the decision may be pursued the complaint files notice of appeal within 21 days of the initial decision of St. Cloud Metro Bus.
In the event of appeal, the complainant will be granted all due process, including the ability to present additional evidence, present the case in person during an appeal and to be represented by counsel.