Participation in Nationwide Public Transportation Industry “Health and Safety Commitments” Program

Metro Bus joins over 200 public transit agencies across the country in signing on to the program

Metro Bus announced Wednesday that it has joined the American Public Transportation Association’s (APTA) “Health and Safety Commitments Program,” the public transportation industry’s overarching pledge to passengers that public transit systems are taking all the necessary measures to operate safely as the nation recovers from the COVID-19 pandemic. 

Ads on buses share the message to work together to keep passengers and employees safe.

The health and safety of passengers and Bus Operators is the most important priority for Metro Bus. Since the beginning of the pandemic, Metro Bus has worked tirelessly to keep customers safe from infection from the coronavirus on all services including Fixed Route, Dial-a-Ride, ConneX and Northstar Link. By signing on to the APTA Health and Safety Commitments Program with more than 200 other public transit systems, Metro Bus and the public transit industry are actively working to instill confidence in customers that it is committed to protecting them.

The Health and Safety Commitments Program was developed after asking transit users from across the country what measures would make them feel more confident riding public transportation amid concerns about COVID-19. From this research, the industry identified four key areas transit systems need to address to earn customers’ confidence:

  • Following public health guidelines from official sources
  • Cleaning and disinfecting transit vehicles frequently and requiring face coverings and other protections
  • Keeping passengers informed and empowered to choose the safest times and routes to ride
  • Putting health first by requiring customers and employees to avoid public transit if they have been exposed to COVID-19 or feel ill

Metro Bus pledges to meet these commitments by creating specific policies that are effective for our system, our customers and our community. A key component of the Health and Safety Commitments Program is the shared responsibility of our system and our customers to follow the guidelines. Customers rely on us to follow these commitments, and Metro Bus relies on customers to protect themselves and others.

Metro Bus CEO Ryan I. Daniel “We are committed to the health and safety of everyone who is connected to our service including passengers, employees and other members of the general public. APTA’s Health and Safety Commitments Program helps direct our efforts to accomplish the first directive of our Mission, which is to provide safe, reliable and friendly public transportation services.”

Metro Bus is committed to continually addressing and implementing pillars of the Health and Safety Commitments Program. Current efforts include:

  • Updates to our cleaning procedures to increase effectiveness.
  • Ongoing installation of Bus Operator shields to create a safety barrier at fareboxes.
  • Implementation of social distancing and mask wearing recommendations for customers and requirements for all employees.

“This program is a commitment that this industry is making to all those we serve now and to those who we look forward to serving,” said Nuria I. Fernandez, APTA Chair, and General Manager and CEO of Santa Clara Valley Transportation Authority. “Public transportation is and will be vital to the social and economic recovery of our nation. But getting there requires us to win back our ridership and encourage new riders to view public transit as a preferred mobility choice. We believe this commitment program will help do this.” “The program being launched today is the public transportation industry’s pledge to promote sensible policies and practices designed to keep transit users and transit employees safe during the COVID-19 crisis,” said APTA President and CEO Paul P. Skoutelas. “It is a logical extension of the innovation and commitment we have been demonstrating for the past several months – and it makes the need for at least $32 billion in additional emergency funding that much more urgent and critical.”


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