Metro Bus Dial-A-Ride is available for individuals with disabilities who are unable to ride Fixed Route buses. This is a shared ride, door-through-door driver assisted service, which requires advance reservations.


Users must complete an eligibility process before using the service. This process starts with completing an application



To apply for Specialized Service an application must be completed. To obtain an application call 320.251.7433, or click on the link below.

Download the Specialized Service program application. 

Download the Specialized Service Guide  


Dial-a-Ride Service Area

Dial-a-Ride service is available seven days a week.

Click image below to view larger Dial-a-Ride service area map.

Dial-a-Ride Map 


Service Hours

Dial-a-Ride operates comparable hours to fixed route. Specific times vary by georgraphic area. Generally this is:

Mon-Fri: 5:30 am- 9:00 pm

Sat: 8:00 am- 6:30 pm

Sun: 9:00 am- 6:00 pm

There is no service on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Service ends early on Christmas Eve. 

Call Center Hours

Reservations and Cancellations are Accepted:

Mon-Fri:6:00 am - 9:00 pm

Sat: 8:00 am- 5:30 pm

Sun: 9:00 am - 5:00 pm


Click here to download the Dial-a-Ride Riders Guide

Learn about riding Dial-a-Ride by downloading the Riders Guide.

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