News & Events
Metro Bus Selects Advisory Committee Members
ST. CLOUD (12/22/14) — St. Cloud Metro Bus recently created the Rider Advisory Committee to provide feedback and recommendations for improving operational or service issues affecting Metro Bus riders. Members will have input on the organization’s upcoming long-range transit plan update.
After reviewing 33 applications, Metro Bus selected Mary Brauen, Anne Buckvold,
Adbi Daisane, Suzanne Diessen, Wally Jensen, Karen Maruska, Brenda Severson, and Clarinda Solberg to serve on this volunteer committee. The committee, which meets monthly, elected Solberg as Chair and Buckvold as Vice Chair.
“We had many good candidates to choose from,” said Debbie Anderson, Community Outreach & Travel Training Manager, who oversees the committee. “We picked these eight community members based on several factors, with the reason they wanted to serve weighing most heavily in the decision.”
“The Rider Advisory Committee is another way for Metro Bus to connect with our customers,” said
Ryan Daniel, Metro Bus Executive Director. “It’s a mechanism transit systems throughout the nation use to get feedback and ideas for improving service.”
The committee may be reached via email at RAC@stcloudmtc.com. Messages will be reviewed at the monthly meeting. Anything that needs to be addressed immediately or are more of a customer service issue, will be forwarded to customer service. Committee minutes and agendas will be posted on ridemetrobus.com/ride.php.
“The role of the Rider Advisory Committee isn’t to address the day-to-day customer complaints,” said Daniel. “We have a process for that in place. The RAC will help us look at how we can improve our overall service.”
Metro Bus Hosts Successful Food Drive
ST. CLOUD (12/17/14) — St. Cloud Metro Bus teamed up with Townsquare Media and Royal Tire to collect more than 2,500 pounds and over $1,500 for local food shelves during its fourth annual “Fill the Flyer” food drive last week. The cash portion will be matched by a local grant from the Skalicky Foundation.
The stuff-the-bus style food drive is mobile, each day moving to a different grocery store for three hours. The drive is named for New Flyer, who manufactured the current Metro Bus fleet. Because of the New Flyer plant in St. Cloud, the name is known in the community.
Metro Bus also hosts a one-day “Fill the Flyer” food drive in the summer at Summertime by George, a local music festival. Since 2011, Metro Bus has collected nearly 20,000 pounds and over $7,400 during the summer and winter food drives.
Metro Bus Announces Holiday Hours
ST. CLOUD (12/8/14) — Metro Bus Fixed Route and Dial-a-Ride will be closed Dec. 25 and Jan. 1 in observance of the holidays. In addition, Metro Bus service will be ending early on Christmas Eve,
Dec. 24. SCSU Campus services do not operate on these dates.
Transit Center Christmas Eve Hours
Metro Bus Transit Center will close at 4 pm.
Dial-a-Ride Last Pick-Ups Christmas Eve
Metro Bus Dial-a-Ride is not scheduling any rides for Christmas Eve after 3:15 pm and no calls will be taken after 4 pm. Call 320.252.1010 to schedule a ride.
Passengers may access schedule information at ridemetrobus.com or by calling 320.251.RIDE(7433).
'Fill the Flyer' Food drive at Area Grocery Stores Dec.8-13
ST. CLOUD (12/4/14) — St. Cloud Metro Bus and Townsquare Media are hosting a food drive at participating Coborn’s, Cash Wise, Byerly’s and Walmart stores to help area families this holiday season. The goal of the “Fill the Flyer” food drive is to collect a bus load of food and non-perishable items for the St. Cloud Salvation Army and the Catholic Charities Emergency Services food shelves. Donations can be dropped off at the New Flyer Metro Bus parked at the locations listed below.
“Fill the Flyer” Food Drive locations:
4-7 pm Monday, December 8: Coborn’s, located on Cooper Ave., St. Cloud
4-7 pm Tuesday, December 9: Cash Wise East, St. Cloud
4-7 pm Wednesday, December 10: Byerly’s, St. Cloud
4-7 pm Thursday, December 11: Coborn’s, Sauk Rapids
4-7 pm Friday, December 12: Cash Wise, Waite Park
10am -1pm Saturday, December 13: Walmart, Sartell
Last winter, this drive collected more than 2,300 pounds and nearly $1,770 in donations for Catholic Charities and the Salvation Army.
Cash donations are encouraged because they have the opportunity to be matched through the Skalicky Foundation’s annual Charity Challenge, which will match every dollar donated to three area food shelves up to $75,000 this holiday season. Food shelves also have more purchasing power than individuals, making cash gifts ideal.
Metro Bus Dial-a-Ride Call Center Hours Changed
ST. CLOUD (12/4/14) —Starting Sunday, December 7, Metro Bus Dial-a-Ride customers may schedule and cancel rides from 6:30 am-6:30 pm Monday-Friday, and 9 am-5 pm Saturday and Sunday.
“This change has no impact on when the buses are running. It only affects when you can call to schedule or cancel a ride,” said Tom Cruikshank, Metro Bus Managing Director of Operations & Planning.
Previously, Dial-a-Ride reservations and cancellations were accepted from 6 am-9 pm Monday-Friday, 8 am-5:30 pm Saturday, and 9 am–5 pm Sundays. The new hours gives Metro Bus more time in the evening to organize the rides for the next day.
“Our goal is to be able to provide more rides,” said Cruikshank. “Ending the calls earlier allows us time to adjust the next day’s schedule to be more efficient. The more efficient we are, the more people we can serve.”
Dial-a-Ride is a door-through-door, driver-assisted, shared ride service for individuals whose disabilities prevent them from being able to ride the fixed route service. Eligibility is determined through an application process that may require both a physical and cognitive assessment. Last year, Metro Bus Dial-a-Ride provided more than 228,000 rides. For more information about Dial-Ride service visit ridemetrobus.com.