Frequently Asked Questions


Q: How do I read the bus schedule?


A: Each major time/pick up point is on a grid. You need to pinpoint your location in relationship to the route nearest you and determine what time you need to be at your destination. From that point you will work back to the time point nearest your location to determine which bus you should board.

Additional help in reading the schedule is available from your friendly driver or the customer service staff at the Metro Bus Transit Center.


Q: Where can I get a map of the various routes?

A: Metro Bus System Maps show an overall view of the entire route system and timetables in one convenient area route map. They are available at the Metro Bus Transit Center. There is a small  fee to purchase one of the system maps. Click here to go to our interactive system map.


Q: Where can I get a bus schedule?

A: Metro Bus individual route schedules are available free of charge on our website, all Metro Buses, at the Transit Center, major grocery stores and other outlets. You can also download any schedule by clicking on "Schedule Finder" at the top left of this page.


Q: How do I catch my bus?

A: You must leave for the bus stop early enough to meet the route’s scheduled departure time. Remember it’s always a good idea to get to your stop a few minutes early.

Wait for the bus at a designated bus stop. Bus stop signs are conveniently located about every two blocks along a route.

When waiting at a bus shelter, stand outside as the bus approaches so the driver can see you. Stand back from the curb until the bus comes to a complete stop.  Click here for information about shelters and bus stops.


Q: How do I identify my bus?

A: Check the destination signs prior to boarding. Metro Buses have route destination signs located on the front of the bus near the top and along side of the bus near the front door.


Q: How do I board my bus?

A: Watch your step when boarding. Should you have difficulty making the first step, Metro Buses have a kneeling feature that lowers the front entrance of the bus to allow for easy access by any customer with mobility impairments. Most Metro Buses are low floor design with no steps to climb to board the bus. If you need assistance, please ask the driver to kneel the bus.

Take a seat if one is available and remain seated while the bus is moving. When taking your seat, please leave the seats in front for senior citizens or disabled bus riders. To keep buses on schedule, please have your pass or money ready before you board the bus.


Q: How do I transfer to another bus in order to complete my trip?

A: To determine your transfer time, match the “Arrive Destination” time point on your route schedule with the “Leave Downtown” time point for the route you are transferring to.

You will note that it may be necessary to wait up to ½ hour for a connecting route. Transfers from Metro Bus Fixed Route are not valid on the Metro Bus Dial-A-Ride buses. Please make sure that you will be able to make a transfer connection to complete your trip.


Q: How do I get off the bus once I reach my destination?

A: About one block before the bus gets to your stop, pull the cord above or between the windows once to signal the driver that you want to get off. Please remain seated until the bus has come to a complete stop. Exit the nearest door and wait until the bus is gone before crossing the street. DO NOT cross in front of the bus.


Q: What other information do I need to know about the Metro Bus?

  • Up to two children five and under ride free with a paid fare on any Metro Bus.
  • Lost and Found items can be recovered at the Metro Bus Transit Center. Call 320.251.5411first to make sure your item has been found.
  • Metro Bus fixed route and Dial-a-Ride buses do not operate on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Metro Bus service is suspended early in the evening on Christmas Eve.
  • Metro Bus Dial-A-Ride service is available seven days a week to persons unable to use the fixed route - call 320.252.1010 for more information.

Directory

Transit Center 320.251.7433
Main Office 320.251.1499 ext #100
Customer Service 320.258.6886
Employment 320.251.1499 ext #112

Fixed Route
320.251.7433

Dial-A-Ride 320.252.1010

Planning 320.251.1499 ext #111
Maintenance 320.529.4491
Marketing  320.251.1499 ext #101

Travel Training 320.251.7433

Fax 320.251.3499
Email info@stcloudmtc.com

Metro Bus operates 7 days a week

There is no service on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Service ends early on Christmas Eve.

Not all routes operate 7 days a week view individual route schedules for exact times of service.


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